Shipping Policy

Last updated: 25 Sep 2025

Processing & Delivery Times

• Processing: 1–3 business days
• Transit: 3–4 business days (via DHL/FedEx/UPS)
• ⚠️ Customs inspections or courier delays may extend delivery slightly in rare cases.

Total delivery time = processing time + courier transit time. Estimates exclude weekends, public holidays, and customs inspections.

Shipping Methods

Orders ship with trusted international couriers. Tracking is provided once your order has been dispatched.

• Tracked delivery with DHL, FedEx, or UPS.
• Signature may be required upon delivery.
• We cannot ship to P.O. boxes where a signature is required.

Shipping Costs

• UAE & GCC: Free shipping.
• International (excluding USA): Calculated at checkout based on destination and courier rates.
• USA (DDP): See “United States (DDP)” for fixed fees.

Duties & Taxes

• UAE: 5% VAT applied at checkout.
• EU: VAT/GST calculated at checkout (Shopify collects automatically where supported).
• Other countries: Local duties/taxes may apply—shown at checkout where available, or payable to the courier on delivery.

Some destinations charge duties/taxes at checkout (Shopify calculates automatically when supported). Others collect on delivery via the local courier or customs.

🇺🇸 United States (DDP — Delivered Duty Paid)

All USA orders are shipped DDP (duties & taxes prepaid). Free shipping is not available for USA orders.

Order Value (AED)	Shipping Fee (AED)
0 – 1,500	350
1,501 – 3,000	500
3,001 – 5,000	750
5,001+	950

Fees above include prepaid duties & taxes (DDP). No additional duties are due on delivery for USA orders.

Order Tracking

• Tracking details are sent after dispatch via email/WhatsApp.
• Track your shipment on the courier’s website using your tracking number.

Delivery Issues

• Address errors/changes: Contact us immediately before dispatch. Once shipped, changes may not be possible.
• Missed delivery: The courier will attempt re-delivery or hold the parcel at a collection point.
• Lost/Damaged parcels: Notify us within 48 hours of the last tracking update so we can open a courier investigation and assist with a replacement or refund as applicable.

Shipping Restrictions

• We do not ship to sanctioned countries or locations restricted by our couriers.
• Some items may be subject to carrier or customs restrictions (e.g., certain materials or batteries).

Additional Notes

• Product prices are shown exclusive of VAT/GST; applicable taxes are calculated and displayed at checkout.
• Outside USA DDP: Any local customs duties or import taxes (if applicable) are the customer’s responsibility.
• All orders include tracking.
• We dispatch on time, but courier or customs delays may occur beyond our control.

Questions & Support

WhatsApp/Phone: +971 58 541 8499
Email: support@outfito.ae